Kansas City – Midtown FAQ’s
Regular office hours are Monday through Friday, 8:00 a.m. to 12:30 p.m. and 1:30 p.m. to 5:30 p.m..
Urgent Care Hours Wornall Office open evenings and weekends.
Call (816) 942-8200 After 5:30 p.m. M-F
Welcome to the Midtown Office of Encompass Medical Group. Our goal is to provide quality medical care to you and your family. Here you will find information regarding what you should expect from our office so that we can help meet your needs.
To Contact the Midtown Office
Our telephone number is (816) 276-6200. Our fax number is 913-495-3720. When calling, tell the receptionist the reason for your call and you will be connected to the appropriate department. Please call during regular daytime hours to schedule routine appointments. Urgent Care does not schedule routine or follow-up appointments. PLEASE NOTE: phone calls are extremely heavy on Mondays. In order to minimize phone hold times and best meet the needs of those patients requiring same day care, we ask that you call after 10:00 a.m. if your call is of a non-urgent nature (e.g., referral request, lab requisition, lab/test results, etc.). Your cooperation with this request would be greatly appreciated. We do recognize there are exceptions, and we will gladly take care of your needs.
To Schedule an Appointment
To help us provide you with enough time to see your physician, please have the following information ready when you call to make an appointment:
- Who needs to be seen (you or a family member).
- Name of the insurance carrier.
- Which physician you want to see.
- Reasons for visit (e.g. illness/problem/physical, etc.). Appointments for urgent problems are available daily. If you need to cancel your appointment, call us as soon as possible.
Please arrive 10-15 minutes before your scheduled appointment time so that we can update your patient information. You may be asked to fill out several forms.
Bring Your Insurance Card
You are required to present your insurance card to the receptionist at the time of check-in for an appointment. Please notify the receptionist of any changes in your insurance coverage, or vital information such as your address and phone number. You also are expected to pay your office co-pay at the time of check-in. If you are being seen for injuries related to workmen’s compensation or possible third party liability issue, you are responsible for providing any insurance information (name/address of responsible party or employer, etc.) which can be used in billing for the cost of these types of visits. If you are late for your appointment, you will either be asked to wait and be worked into the schedule or you may be asked to reschedule your appointment to another day. If this is your first visit, bring all of your medications in their containers with you. If you are allergic to any drugs, let your physician know.
The Medical Assistant will call your name when the physician is ready to see you. You will be asked what medications you are taking, if you are allergic to any drugs and what are your current problems or concerns. You may also be weighed and have your blood pressure, pulse and temperature taken.
We make every effort to stay on time with appointments, but emergencies do occur. If we are running behind, we will keep you informed as to how long your wait will be.
We do not encourage patients to request treatment for new problems over the phone. Instead, we encourage you to call for an appointment with a provider for proper evaluation and treatment. If you call for advice regarding non-emergency issues, we will try to respond within 2-3 working days.
For lab services, you will be directed to one of the lab drawing stations located throughout the city for Labcorp, LabOne, PRL or Quest Laboratories. Your Provider’s medical assistant will help you in locating the lab companies with which your insurance company is a participant. The medical assistant will provide you with any specific instructions (e.g., if you need to be fasting) in preparation for your blood tests. Your physician will review your lab work when it is completed. If any lab results are not within a normal range, you will receive a letter or a member of our staff will contact you and discuss the results with you. If you call about lab results, please provide the receptionist with the name of the test, date of the test and place where the test was done.
From time to time, you may have forms that need to be completed by your physician (physical forms, immunization records, work excuses, etc.). If you have not previously discussed it with your physician you need to schedule an appointment to be seen to have the form completed. If you have previously discussed it with your physician, you may leave the form with the medical records department and we will try to complete it in 3-5 working days. There is a service charge for completion of some forms which are not done at the time of an office visit with your provider. See the receptionist regarding charges.
Many insurance plans require you to have a referral and authorization from your primary care provider to see a specialist outside of our office. We recommend that you become familiar with your health plan’s specific policy. We require 48 hours notice to process these requests and check eligibility with your insurance carrier. So that we might quickly process your referral, we will need the following information: your name, birth date, ID number, primary care physician’s name, specialist’s name and phone number, why you are seeing the specialist and any procedure / surgery you are to have done. Completed referrals may be picked up from our office. In case of questions regarding claims, it is important that you keep a copy of the referral for your records. It is the patient’s responsibility to know the benefits and exclusions of their insurance plan. Contact your insurer’s customer service for this information.
Urgent Care has the capability to provide care for minor emergencies and illnesses.
Urgent Care services are available at our Wornall office. Appointments can be scheduled by calling (816) 942-8200. Please note Urgent Care does not have access to your medical record information and is not able to complete forms or refill routine medication. Urgent Care is open evenings and weekends. (The hours of operation may be adjusted according to the season.) A nurse is available to answer any questions you may have.
If you have an illness that requires prescription medication, you may be asked to schedule an appointment to be examined before treatment is started. Refills of long term medication will be given over the phone at the physician’s discretion. To insure accuracy of prescription requests, we ask that refills are called or faxed to our office from your pharmacy of choice during normal daytime office hours, Monday through Friday, so the physician can review and update your medical file. Prescription refill requests may be faxed to (816) 276-6270 for Drs. Marshall, Morohunfola, and Bonnie Jensen, ARNP. Patients are requested to give 24-48 hours notice when requesting a refill. Information required is the patient’s name, medication name (correct spelling), dosage, directions and quantity of medication needed. We will also need your physician’s name, pharmacy name and phone number, and a number where you may be reached in case of questions. Narcotic prescriptions will not be refilled when the office is closed.
Medical Records Medical Records can assist you in obtaining records from your former physician or by sending records located here to an outside physician. In order for your medical records to be at our office before your first appointment, you will need to sign a medical release, and we will then request a transfer of your records from your doctor.
If you are transferring to a primary care provider outside the Encompass Medical Group, a copy service fee will be charged to copy your medical record. The Medical Records staff can inform you as to the amount that will be charged. Any records released for personal use are charged a copy service fee. Medical Records can also assist you in printing out dates of service reports.
Our phones are answered 24 hours a day. During non-office hours, a physician or nurse will be available to return your call. If your emergency is life threatening, call 911 and proceed to the emergency room. (Be aware of your insurance protocol for emergency room authorization and notification of your primary care physician).
Insurance and Billing
All patients will be responsible for any fees / co-pays incurred at the time of service. A billing fee will be added to any charges not paid at the time of visit. Some insurances require you to submit your claim to the insurance company. You will need to complete the necessary information on a claim form and attach a copy of your bill and payment receipt for reimbursement. In most cases, we can file your claim for you on request. You may be responsible for charges not covered or authorized by your insurance. Our office participates with many insurance plans and accepts Medicare assignment. If you have questions as to whether we participate with a specific insurance, please ask a member of our staff. Should you have any questions regarding filing claim forms, please contact our billing office at (913) 495-2221.
Our office strives to provide quality medical care in a courteous and professional manner. Should you have concerns regarding your care, please contact the office manager. Thank you for allowing us to provide your care.